Issues Disarming

Moved into a new home and they have a hard wired security system with honeywell keypads (the generic ones, sorry dont know specifics). The security guy came and set it up, but, if I use the quick arm (#away/stay), then I cannot disarm it with the code+off. If I arm it with the phone/remote app, I cannot disarm with with code+off. The buttons actually do not make any noise when pressed. Using code+stay/away, then I can disarm it with code+off. The app always disarms. Almost like quick arm disables the keypad. Any ideas?

And he said the 4 function buttons, canNOT be used for quick arming (although I had that in my previous house), any reason he would say that? THANKS!!

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